Legal notice

Dealer
Shumisha Co., Ltd.

Manager in charge of operation
Masatake Yamashita

post code
604-8492

address
2-7 Nishinokyo right horse dormitory, Nakagyo-ku, Kyoto-shi, Kyoto

Explanation of rates other than the product price
In principle, the shipping fee, cash on delivery fee, transfer fee, etc. will be borne by the customer.It will be free shipping for purchases of 10,000 yen or more. However, this is not the case if the delivery destination is overseas or remote islands.

Application expiration date
At the time of your order, we will apply for purchase.

Defective
When the product arrives, please check the contents immediately.

  • From the date of arrival of the product, in case of obvious product defective, damage due to inadequate packaging, or delivered items5 daysIf it is within, we accept returns, exchanges, and repair.
  • In the above case, the shipping cost for returned and re -shipment will be borne here.
  • However, if it is not possible to replace it, such as sold out, discontinued product, or one point, or if it is difficult to respond to recreate, it will be refunded.We will bear the shipping cost at our shop when delivering alternatives.

Please note that once used items are not subject to return / exchange.

After the product arrives5 dayswithinBy emailPlease specify the order number, name, reason for exchanging your address, and situation.
If you send it without contact, we may not be able to accept it, please be sure to contact us by email in advance.

Sales volume
Please check each product page.

Delivery time
After the order is confirmed, we will arrange shipping according to the number of days on the product page.
The specified flight of the delivery date and time is available. During busy season, shipping operations may be slightly delayed. Please understand.

Payment method
credit card·Bank transfer (advance payment), COD, PayPal

Payment deadline
Payment such as bank transfer should be paid within 7 days after application.

Expiration date

  • In case of obvious product defective, damage due to inadequate packing, or delivery of delivered items, we accept return, exchange, and repair within 5 days from the date of arrival of the product.
  • Because it is a product -made product, we cannot accept cancellations and returns due to customer convenience.

In the following cases, returns and exchanges cannot be accepted.

  1. If you contact us more than 4 days after the product arrives
  2. If you use it and cause scratches or stains under the customer
  3. When the image is different, the quantity is incorrect, etc.
  4. In the case of wood, the characteristics of wood, such as the presence or absence of nodes, uneven color, and wood grain.

Returning postage
We will bear the obvious product defective, damage due to inadequate packaging, or delivered products. Other reasons are not returned.

Service name
Shokudo

telephone number
080-4248-3432​​

Public email address
office@shokodokyoto.com

homepage address
https://shokodokyoto.com